RETURN / REFUND POLICY
Last updated April 15, 2022
Thank you for your purchase. We sincerely hope it meets your expectations. Nevertheless, should you find yourself dissatisfied for any reason, please know that you may return it to us for a full refund, store credit, or exchange. For further details, kindly refer to our outlined return policy below.
SHIPPING
Our goal is to promptly ship orders within 1 to 2 days, provided the item is in stock. In the event that an item is out-of-stock, rest assured that we'll promptly notify you via email to provide further instructions.
We're pleased to inform you that we offer worldwide shipping to almost any destination. It's important to note, however, that certain products may have restrictions, preventing them from being shipped internationally. For instance, we regret to inform you that XpanD batteries cannot be shipped internationally.
BACKORDERS
If the item is on backorder, we will notify you by email for instructions.
RETURNS
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and in unused condition, in original packaging, with tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at cs@mteworld.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided (if one was provided), and mail your return to the following address:
MAGNA-TECH ELECTRONIC CO.
Attn: Returns
RMA #__________
5066 Charbett Drive
College Park, GA 30349
USA
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
ORDER CANCELLATIONS
If the order is still pending, there is no fee to cancel the order. If the order has already processed and packed to ship, then it may not be possible to cancel the order. If an order has already been shipped, then restocking and return fees will apply as outlined in our RETURNS / REFUNDS policy above.
DEFECTIVE ITEMS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 25% restocking fee will be charged for all returns unless it is a defective product.
● Sale items are FINAL SALE and cannot be returned.
● Special order items cannot be returned.
● Custom made items cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact customer service at:
Tel. (404) 305-0797 or by email at cs@mteworld.com